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CRM Analyst

Description

  • Participation and control, together with business units, as well as with developers in the formulation of requirements for the project of CRM;
  • The formalization of business processes and algorithms;
  • Writing of business and functional(technical) requirements, setting targets for developers;
  • Testing and acceptance of the developed functionality;
  • Organization of the process of acceptance by the customer, consultation and training of users;
  • Support automation and integration;
  • Development of guidelines for the implemented functionality;
  • Monitoring tasks of the implementation process.

Requirements

  • Experience in the banking / financial sector is preferable;
  • Minimum 3 years’ BA experience in implementation/development projects of IT systems
  • Good knowledge of English;
  • Knowledge of Azerbaijan and Russian languages ​​at a good level;
  • Higher education (preferably economics / mathematics or engineering);
  • Knowledge of MS-Office programs (Word, Excel, PowerPoint, Visio);
  • Availability of analytical skills;
  • Detail- oriented;
  • Willingness to learn and try new technologies;
  • Perseverance and responsibility, ability to carry out routine work;

Benefits

Job location

CRM Analyst

Job function

Salary

Experience

Category

Education

Career level

Description

  • Participation and control, together with business units, as well as with developers in the formulation of requirements for the project of CRM;
  • The formalization of business processes and algorithms;
  • Writing of business and functional(technical) requirements, setting targets for developers;
  • Testing and acceptance of the developed functionality;
  • Organization of the process of acceptance by the customer, consultation and training of users;
  • Support automation and integration;
  • Development of guidelines for the implemented functionality;
  • Monitoring tasks of the implementation process.

Requirements

  • Experience in the banking / financial sector is preferable;
  • Minimum 3 years’ BA experience in implementation/development projects of IT systems
  • Good knowledge of English;
  • Knowledge of Azerbaijan and Russian languages ​​at a good level;
  • Higher education (preferably economics / mathematics or engineering);
  • Knowledge of MS-Office programs (Word, Excel, PowerPoint, Visio);
  • Availability of analytical skills;
  • Detail- oriented;
  • Willingness to learn and try new technologies;
  • Perseverance and responsibility, ability to carry out routine work;

Benefits

Job location

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