IT Infrastructure Monitoring Specialist

Bu gün

Bağlanılıb

Create, develop, and submit network quality and performance reports, such as periodical ones, and dashboard events.
Maintains the logs from critical banking systems and applications
Configure and maintain central monitoring platforms;
Perform daily health checks and break/fix support on monitoring platforms;
Ensures accurate logging incidents
Completes initial diagnosis and progress all issues in a timely fashion to meet customer SLAs, resolving the incidents wherever possible
Monitors Risks, Issues, Action Logs and Dependencies
Manages service desk, monitoring tools mailboxes
Escalates tickets to the appropriate Specialists if required
Maintains full ownership of ticket through its lifecycle and Incident Management process.
Works with engineers to resolve incidents
Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution are made.
Manage new technology integrations into monitoring systems;

Good understanding of network performance monitoring, application performance management and IT operations analytics
Knowledge of System’s monitoring tools – PRTG, SCOM and etc.
Knowledge of service desk tools
Knowledge of open source monitoring technologies - ELK
Active Directory
Knowledge of virtualization platform - VMWare
Troubleshoot Systems and Hardware
Provide User Support
Exposure to technical writing

Son tarix

yanvar 14, 2022

Paylaşılıb

aprel 19, 2024

Vakansiya növü

Tam ştat

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