AccessBank

0

Views

Apply
Decline offer

IT Infrastructure Monitoring Specialist

Description

  • Create, develop, and submit network quality and performance reports, such as periodical ones, and dashboard events.
  • Maintains the logs from critical banking systems and applications
  • Configure and maintain central monitoring platforms;
  • Perform daily health checks and break/fix support on monitoring platforms;
  • Ensures accurate logging incidents
  • Completes initial diagnosis and progress all issues in a timely fashion to meet customer SLAs, resolving the incidents wherever possible
  • Monitors Risks, Issues, Action Logs and Dependencies
  • Manages service desk, monitoring tools mailboxes
  • Escalates tickets to the appropriate Specialists if required
  • Maintains full ownership of ticket through its lifecycle and Incident Management process.
  • Works with engineers to resolve incidents
  • Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution are made.
  • Manage new technology integrations into monitoring systems;

Requirements

  • Good understanding of network performance monitoring, application performance management and IT operations analytics
  • Knowledge of System’s monitoring tools – PRTG, SCOM and etc.
  • Knowledge of service desk tools
  • Knowledge of open source monitoring technologies - ELK
  • Active Directory
  • Knowledge of virtualization platform - VMWare
  • Troubleshoot Systems and Hardware
  • Provide User Support
  • Exposure to technical writing

Benefits

Job location

IT Infrastructure Monitoring Specialist

Job function

Salary

Experience

Category

Education

Career level

Description

  • Create, develop, and submit network quality and performance reports, such as periodical ones, and dashboard events.
  • Maintains the logs from critical banking systems and applications
  • Configure and maintain central monitoring platforms;
  • Perform daily health checks and break/fix support on monitoring platforms;
  • Ensures accurate logging incidents
  • Completes initial diagnosis and progress all issues in a timely fashion to meet customer SLAs, resolving the incidents wherever possible
  • Monitors Risks, Issues, Action Logs and Dependencies
  • Manages service desk, monitoring tools mailboxes
  • Escalates tickets to the appropriate Specialists if required
  • Maintains full ownership of ticket through its lifecycle and Incident Management process.
  • Works with engineers to resolve incidents
  • Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution are made.
  • Manage new technology integrations into monitoring systems;

Requirements

  • Good understanding of network performance monitoring, application performance management and IT operations analytics
  • Knowledge of System’s monitoring tools – PRTG, SCOM and etc.
  • Knowledge of service desk tools
  • Knowledge of open source monitoring technologies - ELK
  • Active Directory
  • Knowledge of virtualization platform - VMWare
  • Troubleshoot Systems and Hardware
  • Provide User Support
  • Exposure to technical writing

Benefits

Job location

Apply for this job
Decline offer
View more View less